Nov 17, 2014

Vodafone adds "professional" user to user support in Germany

Mila is a Swiss-German provider who offers to connect people who can do something really well with people who need that very something... it's as simple as that. Considering that many times heavy users of a certain product or service know more about these than many people in call centers, it is logical that a mobile & land line phone provider would use this resource - "Vodafone service friends" is an interesting experiment and I am keen to see wether this will significantly reduce the after sales cost for the company. The users helping users are obviously certified and get paid for what they offer.

http://www.businessinsider.com/vodafone-is-outsourcing-tech-support-2014-11
https://www.mila.com/vodafone